Servicing & Repairs
SPARE PARTS
All Gradeall International machines are supported by a comprehensive spare parts catalogue, all available direct from our factory in Dungannon, Northern Ireland.
Because of this ready availability, all spare parts can be delivered and fitted across the UK within 24-48 hours. In addition, we can also source parts for third party equipment on demand.
SERVICING
At Gradeall, we offer full service and maintenance plans on all our machines and equipment.
However, because our experienced team of service engineers also have knowledge of a wide variety of recycling plant & machinery from multiple manufacturers, we are happy to arrange a service program for any equipment upon request and as required.
Servicing enquiries
+44 (0)28 8774 0484 (Option 2)
service@gradeall.com
Spares enquiries (Option 3)
+44 (0)28 8774 0484
spares@gradeall.com
Service Plan
Gradeall has a network of Service engineers across the UK and Ireland who are capable of working on all aspects of Gradeall equipment including electrical, hydraulic and mechanical. Not only can we work on Gradeall equipment but we can provide the same service for equipment from other manufacturers. We understand how equipment downtime can have a detrimental effect and as a result, we can provide fast diagnosis and repairs on machines in the UK and Ireland.
We provide a service and maintenance plan for all our machines to ensure they have a long and efficient service life.
Working with a Gradeall service and maintenance plan reduces equipment downtime and unexpected repair costs. It also ensures that your business is covered from a health and safety perspective, a requirement from many insurers.
Preventative Maintenance
An engineer will carry out a pre-agreed number of comprehensive services. This programme covers all labour and motoring costs, with parts and consumables being charged extra as required. In between these service call outs, breakdown callouts are not included in this package.
All Inclusive Maintenance
Our maintenance programme covers a pre-agreed number of preventative maintenance visits, together with any breakdown call outs including parts and components as required.
Both of the above maintenance programmes are available during normal business hours. 24/7 maintenance programme are also available on request. However, these are designed primarily for installations which form an integral part of a production process, making it essential that service is available 24/7.
Contact us for further information on our support programmes.
* All maintenance and service programmes are subject to our usual terms and conditions.
Breakdown Cover
All Gradeall machines are designed and built to be heavy duty because they are built to last. That’s why we offer a full warranty across our entire range, giving you the peace of mind to know that if something should go wrong, you will be fully covered (subject to the terms of the warranty).
Should you experience a breakdown, simply call our service team and we will have one of our service engineers around to you as quickly as possible and typically within 8-10 working hours from the time of your call.
Remote Monitoring
Our unique Intelli-Fill remote monitoring technology – which now comes as standard on all post 2014 Gradeall compactors – offers complete intuitive system monitoring. This tool enables the user to remotely supervise the system, eliminating the need for personnel to report on fill-levels and operating issues, simply by delivering updates direct to email inboxes of your choosing. Find out more about our Intelli-fill technology here.