Grade-All International Ltd Last updated: February 2026 1. Who We Are Grade-All International Ltd (“Gradeall”, “we”, “us”, “our”) is a manufacturer of waste management and recycling equipment, registered in Northern Ireland. Registered name: Grade-All International Ltd Company number: NI019001 Registered address: 9 Farlough Road, Newmills, Dungannon, Co. Tyrone, BT71 4DT ICO Registration Number: ZB685022 Contact for data enquiries: [email protected] We are registered as a data controller with the Information Commissioner’s Office (ICO). 2. What This Policy Covers This privacy policy explains how we collect, use, store, and protect your personal data when you visit gradeall.com or contact us through the website. It applies to website visitors, prospective customers, and anyone who submits an enquiry through our website. 3. What Data We Collect Information you provide directly: Your name, job title, and company name Your email address and telephone number The content of messages or enquiries you submit through our contact forms Any other information you choose to include in your correspondence with us Information collected automatically: When you visit our website, we and our third-party tools may collect: Your IP address Browser type and version Pages visited and time spent on the site Referring website or search query Device type This information is collected via cookies and similar technologies. Please see Section 6 for full details. Lead Forensics: We use Lead Forensics, a B2B website intelligence tool, which may identify the company associated with your IP address if you visit our website from a business network. This allows us to understand which organisations are engaging with our content. Lead Forensics does not identify individuals — it identifies companies. The data processed relates to business contact information rather than personal data in most cases, though IP addresses are considered personal data under UK GDPR. Our use of Lead Forensics is based on legitimate interests (see Section 5). 4. How We Use Your Data We use your personal data for the following purposes: To respond to your enquiries and provide information about our products To process and follow up on sales enquiries To understand how our website is being used so we can improve it To identify business visitors to our website through Lead Forensics To comply with legal obligations 5. Legal Basis for Processing Under UK GDPR, we rely on the following legal bases: Legitimate interests — for website analytics, understanding visitor behaviour, and using Lead Forensics to identify business enquiries. We have assessed that our legitimate interests do not override your rights. Consent — for non-essential cookies (analytics and other services). You can withdraw consent at any time via the cookie settings on our website. Contractual necessity — where processing is required to respond to your enquiry or fulfil a sales transaction. Legal obligation — where we are required by law to retain certain records. 6. Cookies We use cookies and similar technologies on this website. You can manage your preferences through the cookie tool on our site. Here is a summary of the categories we use: Essential cookies — these are necessary for the website to function and cannot be switched off. They include session management, security functions, and site preferences. No consent is required for these under UK GDPR. Examples include: __cf_bm, sessionId, wordpress_logged_in_*, wordpress_test_cookie, wp-settings-* Analytics/Statistics cookies — these help us understand how visitors use our website by collecting anonymous usage data. Examples include: _ga, _ga_* (Google Analytics), _hjsessionuser_* (Hotjar), mp_*_mixpanel (Mixpanel) Other services — this category includes cookies from additional tools and services that do not fall into the above categories. You can review and update your cookie preferences at any time by clicking the cookie settings option on our website. 7. Data Sharing We do not sell your personal data. We may share data with: Service providers who support our website and business operations (for example, our website hosting provider, Google Analytics, Hotjar, Mixpanel, Lead Forensics). These providers process data on our behalf and are bound by appropriate data processing agreements. Legal or regulatory bodies where we are required to do so by law. 8. International Data Transfers We do not transfer your personal data outside the United Kingdom. Our service providers who process data on our behalf are either UK-based or operate under appropriate safeguards where data may be processed within the UK jurisdiction. Please note: some of our third-party cookie providers (such as Google Analytics and Hotjar) may process data outside the UK. Where this occurs, it is subject to the relevant provider’s data transfer mechanisms and privacy policies. 9. How Long We Keep Your Data We retain personal data only for as long as necessary for the purposes it was collected: Enquiry and contact form data — retained for up to 3 years from the date of your last contact, to allow us to respond to any follow-up queries and maintain records of commercial correspondence Website analytics data — retained in accordance with each provider’s standard retention settings Legal and financial records — retained for the period required by applicable law (typically 6–7 years) 10. Your Rights Under UK GDPR, you have the right to: Access the personal data we hold about you Correct inaccurate or incomplete data Erase your data in certain circumstances (“right to be forgotten”) Restrict how we process your data in certain circumstances Object to processing based on legitimate interests Withdraw consent where consent is the basis for processing Data portability — receive your data in a structured, machine-readable format where applicable To exercise any of these rights, please contact us at [email protected] or write to us at our registered address above. You also have the right to lodge a complaint with the Information Commissioner’s Office if you are unhappy with how we have handled your data: ICO: ico.org.uk | 0303 123 1113 11. Data Security We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no internet transmission is entirely secure and we cannot guarantee absolute security. 12. Changes to This Policy We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page will reflect when it was last updated. We recommend reviewing this policy periodically. 13. Contact Us For any privacy-related questions, requests, or complaints: Email: [email protected] Post: Grade-All International Ltd, 9 Farlough Road, Newmills, Dungannon, Co. Tyrone, BT71 4DT